FAQ

FREQUENTLY ASKED QUESTIONS

We're here to help 

+ 001 (818)-370-29-40

Monday - Friday

11:00 - 5:00 pm

Anjaw3@mac.com

 

FREQUENTLY ASKED QUESTIONS

 Have a look below to see if your question is one of our frequently asked questions, alternatively contact us via email or phone.

SHOPPING ONLINE

HOW CAN I PAY?

We accept all major credit and debit cards including Visa, Mastercard and American Express. You can place your order securely on the website, or by calling us on (818) 370-2940 You can also pay for your order using Paypal. 

WHERE IS MY ORDER?

You will be emailed tracking information once your order is shipped. If you have any further queries you can contact anjaw3@mac.com

CAN I ADD ITEMS TO AN EXISTING ORDER?

No, once an order has been placed we cannot add additional items to it. If you would like any additional items, however, please place another order on the website or call us on (818)-370-2940. If we can include your new order in the same shipment, we will be happy to refund the shipping costs, in any, for the additional item. If the initial order had free shipping and the additional item includes shipping the shipping charges will apply for the whole order. 

WILL MY PRINT BE SIGNED AND/OR EDITIONED?

ONLY Limited Edition prints and original artworks will be numbered and signed by the artist. 

DO YOU KNOW WHAT EDITION I WILL RECEIVE?

If you'd like to confirm which edition number you'll receive or request a specific edition number for a special occasion, please email anjaw3@mac.com

DO YOUR PRICES CHANGE OVER TIME?

All prices are subject to change. We retain the right to adjust prices at any given moment.

IS YOUR WEBSITE SECURE/SAVE?

Yes, anjawhitemyer.com is safe and secure. We use a world class e-commerce solution, along with SSL encryption, and a variety of other enhancements to maintain a PCI compliant shopping environment. For alternative purchasing methods, feel free to email the studio on anjaw3@mac.com or call the studio on tel. +001 (818) 370-2940 to assist you in placing an order.

THIS IS A GIFT, DO YOU INCLUDE THE PRICE WITHIN THE PACKAGE? 

We do not include a price nor an invoice within any of our shipments. If you would like to include a handwritten note within your order, please email your order number and message to anjaw3@mac.com

THE ITEM I WANT IS SOLD OUT. WHAT NOW?

We do not re-release or restock limited edition prints once they are sold out. If you are inquiring about Anja Whitemyer interior product please email anjaw3@mac.com

CAN I HAVE ANJA WHITEMYER STUDIO CREATE A BESPOKE ARTWORK?

Yes, Anja Whitemyer is available to create personalized bespoke artwork.

HOW CAN I ENSURE AUTHENTICITY OF ARTWORKS?

All limited edition prints are numbered and signed by the artist. Authenticity Certificate can be sent out on request. Please email us on Anjaw3@mac.com

RETURNS

CAN I RETURN MY ORDER?

Yes, you can return or exchange any item purchased over the phone or on our website within 14 days of receipt, given it is in the original packaging and in unused condition. 

HOW DO I RETURN AN ORDER?

contact us via email and we will send you detailed information or contact you per phone to discuss special returns .

 

SHIPPING

 

WHEN WILL MY ORDER ARRIVE?

Please allow 7 working days for your print to arrive, and 10 -14 days if it is framed. For all other order that we have in stock, please allow 5-10 working days. If we don't have you item in stock we will email you to let you know how long the wait will be. For an update on the progress on your order, please email anjaw3@mac.com. 

CAN YOU SPEED UP DELIVERY? 

If you have a specific deadline to receive an order, please call us on 818-370-2940 and we will be happy to see what we can do to expedite your order.

DO YOU SHIP OVERSEAS?

Yes, we ship worldwide. For shipping rates outside the USA please contact us . 

LIMITED EDITION PRINTS

WHERE CAN I SEE ANJA WHITEMYER’S ON DISPLAY?

The work is on display at our own gallery at our studio which you are welcome to visit. 

HOW DO I CLEAN MY FRAMED PRINT?

Glass may be cleaned with a basic glass cleaner. Use a lint-free cloth to clean surface but make sure to spray cleaning solution on the cloth—not the art itself. To keep the framework clean, dust regularly with lint-free cloth.

CAN I PURCHASE A HI-RES IMAGE TO PRINT MYSELF OR PRINT ONTO A CANVAS?

We do not license our images for others to print.

DOES ANJA WHITEMYER DONATE PRINT TO CHARITY?

Yes, on occasion, we donate prints for charities. If you would like to be considered for a donation please email us at anjaw3@mac.com and we are happy to look at your request. Please note that, unfortunately, we cannot accommodate all requests.